Terms and conditions

Purpose of the Terms

These Terms and Conditions ("Terms") govern your use of Fair Go Casino (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Acceptance of Terms

By registering an account with us, creating a username or password, making a deposit, or otherwise using the Service, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Age and Legal Restrictions

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If we reasonably believe that you are under 18 or do not meet these requirements, we may suspend or terminate your account.

Account Registration

Eligibility. To register an account with us, you must provide accurate and complete information, including your name, address, date of birth, and other required details. We reserve the right to request proof of identity or age at any time.

KYC and Verification Requirements. We may require you to verify your identity and age through Know Your Customer (KYC) procedures, which may include providing documents such as a passport, driver's license, or utility bill. You must comply with these requirements to avoid account suspension or termination.

Responsibility for Account Security

You are responsible for maintaining the confidentiality of your account information and password. If you suspect unauthorized access to your account, please notify us immediately.

Deposits and Withdrawals

Accepted Payment Methods. We accept various payment methods, including credit/debit cards, e-wallets, and bank transfers. Please refer to our website for a list of accepted payment methods.

Minimum and Maximum Limits. Minimum deposit limits apply to certain payment methods, while maximum withdrawal limits may be imposed by us or third-party payment processors. We reserve the right to adjust these limits at any time.

Processing Times and Fees. Please note that processing times and fees associated with deposits and withdrawals vary depending on your chosen payment method. We do not take responsibility for delays or losses caused by third-party payment processors.

Anti-Money Laundering Policy

We are committed to preventing money laundering and terrorist financing activities. If we suspect any suspicious activity, we may suspend or terminate your account.

Bonuses and Promotions

How Bonuses Are Credited. Bonuses will be credited to your account according to the specific promotion terms. Please note that bonuses may only be used for eligible games as specified in our promotions.

Wagering Requirements. To withdraw bonus funds, you must meet the wagering requirements associated with each promotion. Failure to comply may result in forfeiture of bonus funds and any associated winnings.

Expiry and Abuse Clauses

Bonuses expire after a specified period unless wagered within that timeframe. We reserve the right to revoke bonuses or void bets if we reasonably believe they have been used for abuse purposes, including but not limited to betting on odds-on favorites or exploiting promotional offers.

Gameplay and Fairness

RNG Usage. We use Random Number Generators (RNGs) to ensure fair and random game outcomes. We do not take responsibility for any losses caused by RNG-related malfunctions.

Game Malfunctions

In the unlikely event of a game malfunction, all bets placed on the affected game will be voided. We reserve the right to rectify the situation and may provide alternative games or promotions.

Limits on Play and Responsible Gaming Tools. We offer various responsible gaming tools to help you control your play and expenditure. These include deposit limits, wager limits, and session time reminders. Please refer to our website for more information.

Responsible Gambling

Self-Exclusion Options. If you feel that your gambling habits are negatively impacting your life or relationships, please contact us to self-exclude from using the Service. Self-exclusion will be honored for a specified period as agreed with you.

Deposit, Wager, and Session Limits. We provide various tools to help you manage your play and expenditure, including deposit limits, wager limits, and session time reminders. Please refer to our website for more information on these features.

Help and Support Links

If you need assistance or advice on responsible gaming practices, please contact us through the support links provided on our website. We also provide links to external organizations offering support for problem gamblers.

Prohibited Activities

Bonus Abuse. We take a zero-tolerance approach towards bonus abuse, including but not limited to exploiting promotional offers, betting on odds-on favorites, or manipulating bets in any way.

Fraud, Collusion, or Manipulation. Any form of cheating, collusion, or manipulation will result in account suspension or termination and may lead to civil or criminal prosecution.

Use of Bots or Automated Systems

The use of bots or automated systems to play games or exploit promotional offers is strictly prohibited. We reserve the right to detect and prevent such activity through our security measures.

Account Suspension and Closure

Voluntary Account Closure. If you wish to close your account, please contact us in writing. Your request will be processed within 24 hours, and any remaining funds will be returned to you.

Breach of Terms. If we reasonably believe that you have breached these Terms or engaged in prohibited activities, we may suspend or terminate your account without notice.

Inactivity and Dormant Accounts

We reserve the right to close inactive accounts (those not used for a specified period) and may transfer any remaining funds to our general revenue account. If an account is considered dormant, we will attempt to contact you through email or postal mail.

Privacy and Data Protection

Information Collected. To provide the Service and to comply with regulatory requirements, we collect certain personal data from users, including name, address, date of birth, and other details as specified in our Privacy Policy.

Use and Storage of Personal Data

We use collected data for legitimate purposes only, such as to verify your identity, to prevent money laundering or terrorist financing activities, or to provide promotional offers. We take all necessary precautions to protect your personal data from unauthorized access or misuse.

GDPR Compliance (if applicable)

As we process personal data, we are committed to GDPR compliance and ensure that our policies and procedures meet the standards set forth by this regulation.

Limitation of Liability

Losses. We do not take responsibility for any losses resulting from your use of the Service. Please be aware that you may lose money when using online gaming services.

System Errors

In the unlikely event of a system error, we will attempt to rectify the situation and provide a fair outcome. We reserve the right to modify or replace games, promotions, or terms at any time without notice.

Third-Party Links. We do not endorse or take responsibility for third-party websites or services that may be accessed through our website.

Amendments and Updates

Right to Modify the Terms. We reserve the right to modify these Terms at any time without notice. We will post updates on our website, and it is your responsibility to review and agree to any new terms before continuing to use the Service.

Notification of Changes. By using the Service after changes have been made to these Terms, you acknowledge that you have read, understand, and agree to be bound by the revised Terms.